Steadyway is free to use. Steadyway Pro is an optional subscription, sold through the App Store, that adds three things to it. This page explains what Pro buys, how billing works, how to cancel, and where refunds are handled.
What is free, and what Pro adds
The whole daily loop is free, and stays free. Logging your weight, your doses and injection sites, your side effects and your supply; the smoothed trend and the projection; reminders, widgets, Apple Health and the light and dark themes. Nothing on the write path has ever been behind a payment and nothing that is free today will be moved behind one later.
Taking your data out is free too. The app exports a spreadsheet of everything you have logged — one file each for weigh-ins, doses and side effects — without a subscription and without asking us.
Steadyway Pro adds:
- The clinician summary — a two-page PDF of your trend, doses and side effects, to hand over at an appointment.
- Backup and sync — an account, so a lost or replaced phone picks up where you left off.
- The alternate app icons.
There is no free trial. A free app answers "is this worth paying for" by being used, so we do not sell you a fortnight of the answer first. The price and the renewal period are shown on the subscription screen in the app, in your own currency, before you confirm anything. What that screen says at the moment you subscribe is the offer you get.
If you started a free trial on an earlier version of Steadyway, it runs to its end. We stopped offering new trials when the app became free; we did not end the ones already running. The app tells you the date your trial becomes a paid subscription, and it tells you before Apple charges you.
How billing works
- Payment is taken by Apple, through your App Store account. We never see or store your card details.
- The subscription renews automatically at the end of each period until you cancel.
- Apple charges you within 24 hours before the current period ends.
- Prices are shown in the app in your local currency, inclusive of any tax Apple collects on our behalf.
Cancelling
Cancel any time in Settings → your name → Subscriptions on your iPhone, or through the App Store. Cancelling stops the next renewal; it does not end the period you have already paid for, and you keep Pro until that period runs out. To avoid being charged again, cancel at least 24 hours before the period ends.
What happens when it ends
Cancelling does not delete anything, and it does not lock you out. Everything you have logged stays exactly as it is, and the app goes on working: your week, the trend, the doses, the reminders, the widgets and the spreadsheet export are all free and are unaffected. What ends is Pro — the clinician summary and the alternate icons.
An account you already have is not taken away from you. What Pro buys is starting an account; a device that is already signed in goes on syncing, and you can always see who you are signed in as and sign out. Holding a credential hostage over a lapsed subscription is not something we are willing to do.
Because the export does not depend on a subscription, you can take a copy of your own data out at any time, paid or not. If you would rather have the copy that is on our servers, ask us through the contact form and we will provide one — that right does not depend on paying us, and we will not charge for it.
Refunds
Because Apple takes the payment, Apple issues the refunds. We cannot refund an App Store purchase ourselves, however much we might want to. Request one at reportaproblem.apple.com, and Apple will apply its own policy.
If you are in the EU, the UK, or anywhere else with a statutory right to cancel a digital purchase within a cooling-off period, that right is unaffected by anything on this page and is exercised through Apple, as the seller of record.
If something in the app went wrong and cost you a subscription period, tell us through the contact form or at [email protected]. We will support your request to Apple, and we would rather hear about the fault than not.
Price changes
If we change the price of an existing subscription, Apple will notify you and ask you to agree before the new price takes effect. Your existing period is never repriced part-way through.
What we can see
Our record of your subscription is limited to its status — none, trial, active or expired — and its renewal or expiry date, supplied to us by RevenueCat. Your subscription status is written by our servers and can never be set by the app on your phone, which is what keeps it accurate.
You can buy Pro without an account, because two of the three things it adds never leave your phone. Until you sign in to turn sync on, the purchase is held against an identifier Apple and RevenueCat gave it and matches no record of a person here — which is deliberate, and which is why we may need your App Store receipt rather than your email address if you ever write to us about a purchase.